Talking about the best contact lens solution, 1-800 Contacts is one of the most trustworthy and reliable names. The current age of digitalization has brought a revolution in the field of healthcare in which eye care is one of the most crucial.
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People are always searching for reliable online platforms to fulfill their eye care needs efficiently. 1-800 Contacts has been doing this for years.
Know About 1-800 Contacts
1-800 Contacts is an old optical company operating on a prescription-by-mail model. The company stands out as one of the pioneers of telehealth. They allowed people to place their orders over the phone and deliver them to their homes even when online shopping was not a thing. The company’s vision is to revolutionize the eye care industry with technology.
The company was founded in 1995 and since then has become a trademark in vision care. Starting from a dorm room, the company has been continuously working on expanding its operations to reach out to more people and make their lives easier.
What Does The Company Offer?
The company offers a wide range of contact lenses from different brands. Here is what the company offers to its customers:
- A collection of contact lenses by four famous manufacturers, including Johnson & Johnson, Alcon, Bausch +Lomb, and CooperVision.
- Eyecare solutions to keep your lenses clean and safe.
- Disposable contact lenses range from daily to monthly replacements.
- Color tinted lenses, including different ranges.
- Bifocal and multifocal contact lenses.
- Contact lenses, specially designed for astigmatism.
You can select your desired lenses with search filters enabling you to find exactly what you want in terms of brand and type of lens.
How To Place Your Order?
Placing your order at 1-800 Contacts is quite easy and consists of three simple steps. They have made order placement easy for customers to save their time and energy otherwise spent on bricks-and-mortar systems.
Select Your Brand
The first step in order to find your best contact lens solution is to scroll through the products offered by the company and find the brand you want. To make your search convenient, use the filters given at the sidebar and get results within no time.
Enter Your Prescription
The second step is to enter your prescription online. Before that, you will need to create a free account on the website. The account creation is simple. Enter the required information and create an account within a few minutes. Now you can proceed towards entering the prescription.
You can upload a clear picture of your prescription or scan it. Once you have uploaded the picture, you need to enter all the required information either manually or request the company to contact your doctor on your behalf. If you already have contact lenses, look for the prescription information on the side of the box and enter it quickly on the website.
Place Your Order and Get the Best Contact Lens Solution For Your Eyes
After completing the first two steps, all you need to do is confirm your order, sit back and relax. Confirm your payment method and fill out the correct shipping information. You will then receive a confirmation email on the verified email address.
Once the company verifies the validity of the prescription, it proceeds towards order shipment. The company ships the orders with their standard quick delivery service that reaches customers within 5 to 7 days.
What Is The Gajillion Percent Promise?
Gajillion Percent Promise is an alternative to the typical “100% satisfaction guarantee”. The company includes several benefits in its Gajillion Percent promise offered to every customer each time they place an order. Following are the key features of this unique guarantee.
Ready To Ship Stock
The company maintains a couple of giant warehouses to maintain the stock of products. It helps them fulfill customers’ orders without running out of stock. It also helps them with the quick shipment of orders to customers. Sometimes you can get them as fast as the same afternoon, depending on your location, which is a real best contact lens solution for every customer.
The company does not guarantee to provide low prices, but it does provide a fair pricing guarantee. They claim to provide better prices than their competitors and the best contact lens solution.
If you bought a lens and want to exchange it for some other due to any reason, the company readily facilitates this without any additional charges. The only condition is that the lens must be unused. They only exchange unused contacts in unopened boxes without asking any questions. They do not charge any fee for shipping during exchange also.
Free lens Replacement
A great feature of their Gajillion Percent Promise is the free lens replacement offer. If you tear a lens or get it damaged accidentally, they have your back. They replace the torn lens with a new one without any additional charges.
No Hidden Charges
There are no hidden additional charges other than the ones mentioned on the products. Since the company offers free shipment, there are no delivery charges also.
Online Prescription Renewal
With their online prescription renewal feature, prescription renewal is not an issue at 1-800 Contacts. They allow customers to renew their expired prescriptions within 24 hours after taking the online vision exam. A doctor issues the prescription offering you the best contact lens solution.
How Does Online Vision Exam Works?
When buying contact lenses, the most common issue is the unexpected expiry of prescriptions. You might forget to keep track of it or have no time to visit an eye specialist for the renewal. 1-800 Contacts solves this issue with their unique online vision exam through Express Exam. This, in no way, eliminates the need for a comprehensive eye examination.
All you need is a phone and 10-minutes’ time. Use your phone to take a picture of your eye and answer the questions asked. These answers are used by the specialist to analyze your prescription, so make sure to answer them correctly. A licensed ophthalmologist reviews your answers and suggests prescriptions accordingly. Within a few hours, your prescription gets ready and delivered to you that you can use to place an order with 1-800 Contacts.
It costs you $20 in total for taking the test and receiving a prescription as compared to the $150 averagely spent on an in-office visit to the doctor. It saves your time and money. You can even chat with the exam expert before taking it to get answers to your queries concerning the best contact lens solution.
Pros And Cons of Buying From 1-800 Contacts
You will find several convincing reasons to buy from 1-800 Contacts and several others for not buying from there. The final decision depends on your utility and specific need. Here are the pros and cons of placing your order with the discussed company.
Pros of 1-800 Contacts
Since the company follows a D2C business model, it sells to its customers at comparatively lower prices than other retailers. Also, the cost of visiting a doctor in a physical setting or buying contacts directly from a store is quite higher than the prices offered by 1-800 Contacts. This makes it a viable option for those looking for affordable contacts from their desired brands and thus the best contact lens solution.
Wide Range of Lens Collection
You can find a long list of brands listed on the website that include all major contact brands. Whether you are a fan of Acuvue or want a pair of Biofinity lenses, you can find them all on a single platform of 1-800 Contacts. It is ideal for those who want their favorite brand’s contacts at a lesser price.
The company’s return policy is yet another thing making it popular among customers. It eases the return process for all customers. It allows them to return torn or defective contacts to the company without asking tons of questions or making them wait long. If you have a change in your prescription and do not need the contacts you have ordered, simply contact the company’s support team and return them for free.
Price Match Guarantee
The company claims to have the best price for all contacts available on its platform. To support its claim, it provides the Price match Guarantee to its customers. Under this guarantee, if you find a lens listed on the company’s website available for a lesser price on some other platform, you can get a price reduction. The company reduces your price by $1 for that lens.
24/7 Live Customer Support
Excellent customer service is a differentiating feature of 1-800 Contacts. You can connect with their active customer support team through the live chat option on the website. They readily assist you with all your queries, inquiries, and problems concerning the best contact lens solution.
The answers are not automated, but real people reply to your messages and respond to the calls. It allows customers to be more comfortable knowing that their issue is being addressed by humans and not programmed software.
The company charges no fee for their standard shipping that promises to deliver your order within 5-7 business days. One surprising thing about their shipping is that it usually delivers orders before the estimated time. If you want your order to be delivered faster, the company facilitates the process by providing “Ridiculously Fast” and “Teleported” packages.
They charge a fee for shipping options other than standard. The fast delivery packages are charged $14.99 and $19.99, respectively. They pace up the delivery time up to 1-3 days. It is a viable option for getting contacts on short notice.
A reason for 1-800 Contacts to rank as one of the best contact lens solutions is the added convenience through its subscription service. If you subscribe to their service, they allow you to set personalized delivery schedules.
The company then follows this schedule to deliver all future orders without any additional cost. It helps you get your order at your desired time without paying additional money. Another benefit is the 5% discount on your lenses.
Cons of 1-800 Contacts
Although the company has large warehouses to meet customer needs, they might sometimes run out of stock for a specific brand, due to which customers might have to wait. If the order goes out of stock after you have placed your order, there is no way out but to wait for it. It might sometimes take as long as a week to restock, and then they dispatch it for delivery.
No Money Back On Return
The company has an easy return policy and facilitates returning products that the customer no longer wants due to a change in prescription. The return does not result in money back but earns you credit for future shopping. It would be useless for those who do not intend to shop again from the company.
Not Ideal For First-time Users
Wearing contact lenses for the first time requires professional supervision to observe the settlement of lenses in the eye. It might not be suitable to order a lens without any prescription or trial. For people looking to buy contacts for the first time, it is recommended to visit a doctor and take a pair of trial contacts from them.
For the first few times, prefer visiting an eye specialist in person, and once you get used to wearing lenses, you can then switch to online buying.
Is 1-800 Contacts Worth It?
1-800 Contacts is one of the most preferred D2C companies delivering contact lenses right to your home. It is not the only one providing this service but what differentiates it from others is the fair pricing and exceptional customer service. The company has been providing excellent customer service and efficient product order and delivery service for more than two decades.
It can be a worthy option if you have been using contacts for quite some time and are sure about your prescriptions. It saves your time and money spent on visiting the doctor and buying contacts from a nearby shop. If you have just started wearing contacts or plan to do it for the first time, it is better to visit a doctor and discuss with them in person your needs and experience and thus find the best contact lens solution.
Best Contact Lens Solution: the Bottom Line:
The benefits of ordering contact lenses from 1-800 Contacts exceed the downsides to this idea. The company has a large network of satisfied customers that shows the truth behind their claims. However, the final decision always depends on customers’ needs. If it aligns with your eye care needs and provides you with what you are looking for, you should always go for it.